Melissa is a highly trusted and empowering leader with a track record of delivering digital transformations that reimagine the customer experience & create stakeholder value.

With over 20 years working with top corporates, small business and everyone in between, Melissa is a highly trusted advisor and empowering leader with a track record of delivering digital transformations that reimagine the customer experience & create stakeholder value. She is passionate about creating and transforming businesses, building empowered teams and using technology to create value.

Melissa’s signature strength is leading game-changing business innovation and transformation with expertise in customer experience, channel and digital strategy, marketing, business model innovation, technology platforms and operations.

She has developed and launched market-leading products, new businesses using innovative digital business models, Artificial Intelligence model driven marketing, and the operational systems, capabilities and risk approach required to support the transformed infrastructure and ecosystem.